Shipping policy
Shipping Policy
Website: zemart.store
Thank you for shopping with zemart.store. We are committed to delivering your orders quickly and safely.
1. Shipping Coverage
We currently ship across India from our location in:
📍 Hanuman Junction, Andhra Pradesh, India
2. Processing Time
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All orders are processed within 1–2 business days after payment confirmation.
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Orders are not processed on Sundays or public holidays.
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You will receive an order confirmation message once your order is successfully placed.
3. Delivery Time – 5 Days
We aim to deliver your order within 5 business days from the date of dispatch.
Estimated delivery timeline:
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Andhra Pradesh: 2–4 business days
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Other Indian states: 3–5 business days
Delivery times may vary depending on location and courier partner service availability.
4. Shipping Charges
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Shipping charges (if any) will be displayed at checkout.
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Free shipping may be offered during promotions or on selected products.
5. Order Tracking
Once your order is shipped:
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You will receive a tracking ID via email or SMS.
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You can track your order using the courier partner’s website.
6. Delays
While we strive to deliver within 5 days, delays may occur due to:
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Natural disasters
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Public holidays
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Courier service disruptions
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Incorrect shipping details provided by the customer
zemart.store is not responsible for delays caused by external factors beyond our control.
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided, we are not liable for lost or undelivered packages.
8. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
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Contact us within 48 hours of delivery.
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Provide clear photos (if damaged).
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We will investigate and provide a suitable resolution.
9. Contact Us
If you have any questions regarding shipping, please contact us:
📧 Email: zemart.store1@gmail.com
📞 Phone: 7396121251
📍 Hanuman Junction, Andhra Pradesh, India
🌐 Website: zemart.store