Last Updated: 19 October 2026

At ZeeMart, we aim to deliver your orders safely and provide a smooth shopping experience. This policy explains our delivery times, shipping charges, order processing, tracking, and how we handle delivery issues.

1. Shipping Locations

ZeeMart is based in Dubai, United Arab Emirates. We deliver to locations where shipping is available at checkout. International shipping availability depends on the destination and the products ordered.

2. Order Processing Time

Orders are processed after payment confirmation and subject to product availability. Please allow 3-7 business days for order processing before dispatch.

Processing may take longer during public holidays, promotional periods, or unexpected operational delays. If a significant issue affects your order, we will make reasonable efforts to notify you.

3. Delivery Time

Our estimated delivery time is 3–7 business days after dispatch for eligible delivery destinations.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather, and other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at cadzain233@gmail.com for assistance.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the conditions stated in the relevant offer. Additional charges, taxes, or customs duties for international orders will be disclosed where required by applicable law.

5. Order Tracking

Where tracking is available, we will send your tracking number or tracking link by email or another available order-notification method after dispatch.

Tracking updates may take some time to appear. If you have not received tracking information or need help locating your order, contact us at cadzain233@gmail.com.

6. Delivery Issues

If your order is delayed, damaged, marked as delivered but not received, or delivered incorrectly, please contact us with your order number and a description of the issue.

For damaged products, photographs of the product and packaging may help us investigate, where available.

We will make reasonable efforts to investigate the matter with the delivery provider and explain the next steps. Your rights under applicable consumer-protection laws remain unaffected.

7. Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate when placing an order.

If you need to change your address, contact us as soon as possible. Changes may not be possible after dispatch.

If delivery fails, the courier may follow its standard procedures for redelivery or returning the parcel. Any applicable additional charges will be communicated where appropriate and handled in accordance with applicable law.

8. International Shipping and Customs

International shipping may be available for selected destinations. Delivery times and shipping costs may vary by country.

International orders may be subject to customs clearance, import duties, taxes, or other fees imposed by the destination country. Any applicable responsibilities will be communicated before purchase or at checkout where required by law.

9. Contact Us

For shipping questions or delivery assistance, please contact us:

Store Name: ZeeMart
Email: cadzain233@gmail.com
Business Location: Dubai, United Arab Emirates
Customer Support Hours: 9:00 AM–5:00 PM

Thank you for shopping with ZeeMart. We appreciate your trust and will make reasonable efforts to provide a reliable delivery experience.