Refund policy

Last Updated: 19 October 2026

At ZeeMart, we want you to be satisfied with your purchase. If you experience a problem with your order, please contact us and we will do our best to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order, subject to the conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, accessories, manuals, and any items included with the purchase.

  • You must provide proof of purchase, such as your order confirmation or receipt.

  • You must contact us and receive return instructions before sending an item back.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated where applicable and will not limit your rights under UAE law.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible at cadzain233@gmail.com.

Please include your order number, a description of the issue, and clear photos or videos where possible.

We will review your request and, as appropriate, arrange a replacement, repair, refund, or another remedy in accordance with applicable UAE consumer protection laws.

3. How to Request a Return

To request a return:

  1. Email cadzain233@gmail.com with the subject line “Return Request.”

  2. Include your order number, the item you wish to return, and the reason for the return.

  3. Wait for our confirmation and return instructions before shipping the item.

  4. Pack the item securely and follow the instructions provided by our support team.

Please do not send items to an address before receiving return instructions from us.

4. Return Shipping Costs

For a change of mind or an order that is no longer wanted, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, ZeeMart will provide an appropriate solution and handle return costs as required by applicable UAE law.

Original shipping fees, customs charges, and other delivery costs will be handled in accordance with applicable law and the circumstances of the return.

5. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

If a refund is approved, we will initiate it within a reasonable period. Any legally required refund timelines will apply.

Shipping charges, discounts, and promotional offers may affect the amount refunded where permitted by law. Nothing in this policy limits any refund or other remedy you are legally entitled to receive.

6. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, contact us to discuss a replacement, exchange, repair, or refund, as applicable.

Exchanges for reasons such as selecting the wrong item or changing your mind are subject to product availability and our return eligibility requirements.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible at cadzain233@gmail.com.

We will try to cancel your order if it has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply. Your rights under applicable UAE law remain unaffected.

8. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including:

  • Products that cannot be returned for hygiene or safety reasons after being unsealed or used.

  • Items clearly identified as non-returnable before purchase.

  • Items damaged through misuse, accidents, or failure to follow product instructions.

These exclusions do not apply where UAE law requires a refund, replacement, repair, or another remedy.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Store: ZeeMart
Email: cadzain233@gmail.com
Location: Dubai, United Arab Emirates
Customer Support Hours: 9:00 AM – 5:00 PM

We aim to respond to customer enquiries as promptly as possible.

10. Applicable Law

This policy is intended to operate in accordance with the applicable laws and consumer protection requirements of the United Arab Emirates. If any part of this policy conflicts with mandatory legal rights, those rights will take precedence.